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The Georgia Department of Banking and Finance (Department) is the state agency that regulates and examines state-chartered banks, state-chartered credit unions, and state-chartered trust companies. The Department also has regulatory and/or licensing authority over mortgage brokers, lenders and processors, check cashers, sale of check companies, money transmitters, international banking organizations, and bank holding companies conducting business in Georgia. This section of the Department's website is intended to provide various consumer-oriented information pertaining to the institutions and industries regulated by the Department.
The Subject of Your Inquiry page replaces consumer frequently asked questions and provides an index of various consumer topics related to financial service providers and the industries the Department regulates.
The Department is dedicated to providing the citizens of the State of Georgia with quick and efficient solutions to their inquiries and problems, however, the Department is neither an advocate for the individual consumer nor for regulated financial institutions or licensees. Communication with the Department, whether by phone, e-mail or in writing, can often help consumers resolve problems or answer questions when they have been unsuccessful on their own. However, the Department cannot act as your lawyer or give you legal advice, recommend a financial institution with whom to do business, or force the financial institution or licensee to satisfy you if no laws have been broken.
Various resources are provided in this section to aid consumers with issues or concerns and to enable consumers to make inquiries or file complaints directly with the Department.
Reports and Statistics Regarding Complaints Against Entities Regulated by the Department