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Complaints and Inquiries

It is important to note that the Georgia Department of Banking and Finance does not regulate all financial institutions doing business in Georgia.  The Department regulates Georgia state-chartered banks and credit unions, check cashers, check sellers, money transmitters, and residential mortgage brokers, lenders, processors and originators doing business in this State.  While the Department is unable to handle individual consumer complaints and inquiries about such entities, we attempt to provide consumers with appropriate contacts and referrals to assist consumers with their concerns.

Information regarding other state and federal regulatory agencies, as well as other consumer assistance organizations, is provided in the submenus and in the information links below. 

I Have a Question or Complaint About My Bank

I Have a Question or Complaint About My Credit Union

I Have a Question or Complaint About My Mortgage Company

I Have a Question or Complaint About a Check Casher, Check Seller or Money Transmitter

Consumer Financial Protection Bureau (CFPB)
The central mission of the Consumer Financial Protection Bureau (CFPB) is to make markets for consumer financial products and services work for Americans - whether they are applying for a mortgage, choosing among credit cards, or using any number of other consumer financial products. The CFPB is currently taking consumer complaints related to credit cards and home mortgages. Visit their website to learn more...