The Department regulates Georgia state-chartered banks and credit unions, check cashers, check sellers, money transmitters, and residential mortgage brokers, lenders, processors and originators doing business in this State.
The Department does not regulate or have jurisdiction over banks or credit unions that are federally chartered (e.g., Wells Fargo, Bank of America, JPMorgan Chase) or headquartered in another state (e.g., Regions Bank, BB&T) and cannot assist with any consumer inquiries or complaints concerning these institutions.
While the Department is unable to handle individual consumer complaints and inquiries about such entities, we attempt to provide consumers with appropriate contacts and referrals to assist consumers with their concerns.
Information regarding other state and federal regulatory agencies, as well as other consumer assistance organizations, is provided in the submenus and in the information links below.
Submit a complaint to the Consumer Financial Protection Bureau (CFPB) - http://www.consumerfinance.gov/complaint/
Or visit the CFPB's website in Espanol - http://www.consumerfinance.gov/es/