I have a question or complaint about my bank...

The Georgia Department of Banking and Finance has no supervisory authority over any bank that is federally chartered or headquartered in another state.

Please check the table below for banks with branches in Georgia over which this Department has no authority. We DO NOT regulate these financial institutions and we cannot answer any questions or process complaints regarding their operation.  If you locate the name of the institution about which you have a question or complaint, please follow the link to the primary regulator for that financial institution for assistance. (Note: There is also a link to the institution’s website if you click on the bank's name.)

BANKS THAT ARE NOT REGULATED BY THE GEORGIA DEPARTMENT OF BANKING AND FINANCE

The list above is non-exhaustive. If you do not see your institution in the table above please search the Federal Deposit Insurance Corporation's Bank Find database to determine what type of charter (state, national, federal) your bank has.

State Banks

If your institution is a state non-member bank, chartered (headquartered) in Georgia, you should send your complaint or inquiry to the Federal Deposit Insurance Corporation (FDIC). The FDIC is the primary Federal regulator responsible for state-chartered banks not members of the Federal Reserve System and state chartered savings banks. You can submit your complaint or inquiry online at: https://www4.fdic.gov/STARSMAIL/index.asp. You may also contact the FDIC at:

If your institution is a state member bank, chartered (headquartered) in Georgia, you should send your complaint or inquiry to the Federal Reserve Board (FRB). Check here to see if a Georgia bank is a member of the Federal Reserve System. You can submit your complaint or inquiry online at:http://www.federalreserveconsumerhelp.gov/FormComplaint.cfm. You may also contact the FRB at:

If your institution is a state bank, chartered (headquartered) in a state other than Georgia, you should send your complaint or inquiry to the home state regulator. The Conference of State Bank Supervisors provides contact information and website links for all State Banking Departments at: CSBS State Banking Department Links.

National Banks

NOTE: If your bank is a national bank (which has the word National in its name, for example First National Bank or has N.A. after its name), you should contact the Comptroller of the Currency (OCC).  The OCC is the primary Federal regulator responsible for nationally chartered commercial banks.

Answers and Solutions for Customers of National Banks (links to the Comptroller of the Currency's website)

The OCC's Customer Assistance Group (CAG) is ready to help customers of national banks with questions or complaints they have about their financial institution. The OCC has a website HelpWithMyBank.gov, designed specifically to provide answers and assistance to national bank customers.

Federal Savings Banks/Federal Thrifts

NOTE: If your bank is a federal savings and loan association, federal savings bank or federal thrift (which has the word "Federal" in its name, for example First Federal Savings and Loan Association, Anytown Federal Bank or has FSB or FA after its name), you should contact the Office of Thrift Supervision (OTS) Consumer Response Center to reach a dedicated consumer affairs specialist. The OTS is the primary Federal regulator responsible for federally chartered savings and loan associations, federal savings banks and state-chartered savings and loan associations.