I have a question or complaint about a check casher...

The Georgia Department of Banking and Finance is responsible for supervising those who are licensed or registered (or who should be licensed or registered) to do business in Georgia as a check casher. An entity that cashes checks for which NO FEE is charged for the service is exempt from licensing or registration and therefore not regulated by our Department.

If you are uncertain as to whether or not a check casher is licensed or registered with our Department, go to the link below to search our database of money service business (MSBs). This database includes listings for check cashers, check sellers and money transmitters.

Search our database for licensed or registered check cashers regulated by our agency.

If you have a complaint about a Georgia licensed or registered check casher, the Department suggests that you send a written complaint directly to the company by certified mail. Contact information for check cashers can be found from the search page referenced above.

The Department has made all licensees/registrants aware that they will receive complaints directly from consumers.  The Department's expectation is that all entities will make good faith attempts to resolve all issues or complaints directly with consumers within a reasonable period of time. 

While complaint processing times may vary, on average you should receive a written response from the licensee within 30 days of receipt of your complaint. If after the 30 days you have received no response from the company, please contact the Department at (770) 986-1633. Be prepared to provide documentation that the licensee received your complaint (e.g., certified mail receipt).

I have a question or complaint about a check seller or a money transmitter...

The Georgia Department of Banking and Finance is responsible for supervising those who are licensed (or who should be licensed) to sell checks or money orders or transmit money from locations in Georgia.

In addition, as provided for in Georgia law, the following entities are not required to obtain a license to sell checks or transmit money: banks, trust companies, credit unions, savings and loan associations or savings banks, the authorized agent of a licensee, and the United States Postal Service. 

If you are uncertain as to whether or not a check seller or money transmitter is licensed with our Department, go to the link below to search our database of money service business (MSBs). This database includes listings for check cashers, check sellers and money transmitters. Listings of authorized agents of check sellers and money transmitters are also provided as links from the licensee's record. You can also search by the name of the agent.

Search our database for licensed check sellers and money transmitters regulated by our agency.

If you have a complaint about a check seller or money transmitter doing business in Georgia, the Department suggests that you send a written complaint directly to the company by certified mail. Contact information for check sellers and money transmitters can be found from the search page referenced above.

The Department has made all licensees aware that they will receive complaints directly from consumers.  The Department's expectation is that all entities will make good faith attempts to resolve all issues or complaints directly with consumers within a reasonable period of time. 

While complaint processing times may vary, on average you should receive a written response from the licensee within 30 days of receipt of your complaint. If after the 30 days you have received no response from the company, please contact the Department at (770) 986-1633. Be prepared to provide documentation that the licensee received your complaint (e.g., certified mail receipt).